Avaya PABX Systems
Enterprise-grade Avaya IP Office and Aura platforms for mid-to-large organisations requiring advanced unified communications and contact-centre features. View Avaya systems.
Security & IT Solutions
PABX & IP-PBX Telephone Systems Abu Dhabi
Emirtech Technology supplies, installs and maintains PABX, IP-PBX, VoIP and unified communications systems — including 3CX, Yeastar, Grandstream and FreePBX — for businesses of every size across Abu Dhabi and Al Ain.
Since 2018 In-house Engineers Free Site Survey AMC Available
What is a PABX system and how does it work?
Page last updated: 20 October 2026
A PABX (Private Automatic Branch Exchange) is an automated internal telephone system that routes calls between extensions within an organisation and connects to external public telephone networks — eliminating per-call operator intervention. Modern IP-PABX systems extend this over an organisation's data network, integrating voice, video conferencing, unified messaging and call recording into a single platform. Emirtech Technology, a systems integrator in Abu Dhabi, designs and installs PABX and IP-PBX solutions ranging from 5-user offices to enterprise deployments exceeding 2,000 extensions, supporting analogue, digital and full-IP telephony. Emirtech is rated 4.9/5 from 960 Google reviews (see our customer reviews).
In short: Emirtech supplies, installs and maintains PABX, IP-PBX, VoIP and unified communications systems, including 3CX, Yeastar, Grandstream and FreePBX, for businesses in Abu Dhabi and Al Ain. Emirtech is not a telecom licensee and does not sell calls or SIP minutes: it installs the PBX and configures the trunk you order from du or e&. A site survey comes first, then a written itemised quotation.
PABX and IP-PBX with Emirtech: key facts
| Who installs it? | Emirtech Technology, based at M44, Mussafah Industrial Area, Abu Dhabi, in operation since 2018. Installation is done by Emirtech's own engineers. |
|---|---|
| Where? | Abu Dhabi and Al Ain first (the Al Ain service is run from Mussafah; there is no Al Ain office). Dubai work covers smart home, PABX and IP-PBX phone systems, IT AMC and time attendance by scheduled on-site visits, gate barriers, ANPR, video intercoms and turnstiles by Emirtech itself, and CCTV, alarm and access control through SIRA-approved partners, with Emirtech coordinating. |
| What we do | Survey, design, supply, installation, programming, handover and support for PABX, IP-PBX, cloud PBX, IVR, call recording, IP phones and conference phones, from 5-user offices to large sites. |
| Platforms | Yeastar, Grandstream, 3CX, Avaya, Cisco, Panasonic, NEC and others, supplied through standard UAE channels. Emirtech is an independent integrator, not a partner or distributor of these brands. |
| Phone lines and numbers | Provided by the licensed operators du and e&. Emirtech is not a telecom licensee and does not sell calls or SIP minutes; it installs the PBX and configures the trunk you order. |
| Approvals | ADMCC approval covers security systems only. PABX and telephony installation is outside that approval. |
| Price | No fixed price list: cost depends on extensions, platform, cabling and integrations. A free site survey comes first, then a written quotation. We reply to enquiries the same working day. |
| Last reviewed | 4 November 2026 |
Which phone system route fits your business?
The right route depends on staff location, existing equipment and how much you want to run yourself. Treat this as a starting point; the survey confirms it.
| Your situation | Usual route | Read more |
|---|---|---|
| Single office with fixed desks | On-premise IP-PBX appliance with IP desk phones | Yeastar or Grandstream |
| Staff split between office, home and mobile | Software or cloud PBX with softphones and mobile extensions | 3CX and cloud PBX and IVR |
| Already standardised on Microsoft Teams | Teams Phone, with the calling route confirmed in writing for UAE numbers | Teams Phone deployment |
| Old Avaya, Panasonic or NEC system | Keep and support it, or plan a managed move to IP | Avaya and the PABX vs IP-PBX vs cloud guide |
| Phone lines and trunks | SIP trunk or lines from du or e&; Emirtech configures the PBX side | SIP trunking |
| Call centre or sales team | PBX with queues, recording and CRM integration | Dialler and CRM integration |
| Farm, camp or site without fixed broadband | PBX with a GSM or 4G gateway | PABX in Al Ain |
| Phone-linked door entry or intercom | Door phone or SIP intercom that rings the PBX extensions | Intercom systems |
| Planning a budget | Cost depends on extensions, platform and scope | VoIP and IP-PBX cost guide |
Why Choose Emirtech for Your PABX System?
Since 2018, Emirtech Technology has worked as an integrator in Abu Dhabi and Al Ain, and can scope telephone infrastructure for corporate offices, schools, hotels and clinics. We handle end-to-end project delivery — from site survey and system design through to installation, programming, user training and ongoing annual maintenance contracts.
We are brand-agnostic and recommend the right platform for your budget and scale. Emirtech installs and programmes Control4 working with a third-party authorised dealer and holds no manufacturer-level credential of its own; systems from Avaya, Grandstream, Cisco and Panasonic are all supplied and installed through standard UAE distribution channels, on a brand-agnostic basis.
- ADMCC approval covers security systems only, not PABX
- Systems from 5 users to 2,000+ extensions
- Analogue, digital, IP & cloud-hosted telephony
- IVR, call recording, voicemail & call forwarding included
- PRI, PSTN & GSM gateway integration
- Voice VLAN separated from data and CCTV traffic, with QoS configured on the firewall and switches
- Cat6/Cat6A structured cabling and PoE switching sized to every phone
- Free site surveys and scheduled deployment
- Post-installation AMC & remote support available
Our Telephone System Portfolio
PABX, IP PBX System & Office Telephone System Solutions We Supply
Grandstream IP-PBX
Cost-effective Grandstream UCM series IP-PBX appliances ideal for SMEs, offering built-in IVR, call recording, video conferencing and SIP trunk support. View Grandstream systems.
Cisco Unified Communications
Cisco Unified Communications Manager (CUCM) and Cisco Business Phone systems for organisations requiring deep integration with Cisco network infrastructure.
Panasonic KX Series
Panasonic KX-NS and KX-TDE series hybrid PABX systems delivering a reliable mix of analogue, digital and IP extensions — well-suited to hospitality and education sectors.
3CX, Yeastar & FreePBX
3CX for SMBs wanting Microsoft Teams integration and mobile softphone; Yeastar S-Series (S20/S50; the larger S100 and S300 have reached end of sale) and P-Series with the Linkus UC app for an appliance-based PBX with no per-user licence; FreePBX for technically-confident customers wanting an open-source platform. View 3CX systems · View Yeastar systems.
IP Phones, Softphones & Headsets
Yealink T3/T4/T5-series desk phones and CP-series conference phones, Fanvil X-series, Cisco SPA and Polycom handsets sized to role — reception, executive, call-centre or conference room — plus iOS/Android softphone apps and Yealink WH headsets for call-centre staff.
Cloud-Hosted PBX
Hosted and hybrid cloud PBX deployments that remove on-premises hardware requirements, enabling remote workforce connectivity, geographic flexibility and reduced capital expenditure.
PABX AMC, Maintenance & System Upgrades
Preventive maintenance, firmware updates, extension additions and fault response under structured AMC agreements — keeping your telephone system supported through our service hours.
PABX vs IP-PBX vs Cloud PBX: Choosing the Right System
Selecting the correct telephony platform depends on your organisation's size, communication needs, existing network infrastructure and budget. The table below summarises the key differences.
| Criterion | Traditional PABX | IP-PBX (On-Premises) | Cloud / Hosted PBX |
|---|---|---|---|
| Infrastructure | Dedicated analogue/digital hardware | Server on company LAN | Provider data centre; internet access required |
| Typical user range | 5 – 500 extensions | 5 – 2,000+ extensions | 1 – unlimited |
| Voice quality | High (circuit-switched) | High (QoS-managed LAN) | Dependent on internet bandwidth |
| Unified communications | Limited | Full (IVR, video, IM, mobility) | Full, including mobile apps |
| Upfront cost | Medium | Medium–High | Low (OPEX model) |
| Scalability | Moderate | High | Very high |
| Remote working | Limited | Via VPN / softphones | Native |
For most Abu Dhabi businesses with 20 or more staff, an on-premises IP-PBX offers the best balance of features, call quality and long-term cost. Smaller offices or multi-site organisations with remote teams are often better served by a cloud-hosted platform. Emirtech's engineers will conduct a free site survey and provide a written recommendation before any commitment is required.
Key Features of Modern IP-PABX Systems
Contemporary IP-PABX platforms go well beyond basic call routing. A professionally configured system from Emirtech delivers the following capabilities:
- Interactive Voice Response (IVR): Automated call menus guide callers to the correct department without operator intervention.
- Call recording: Store and retrieve call recordings for quality assurance, compliance and training purposes.
- Voicemail to email: Missed voicemail messages are forwarded as audio attachments to staff email inboxes.
- Call forwarding & transfer: Seamlessly redirect calls to mobile phones, remote offices or other extensions.
- Video conferencing integration: IP-PBX systems natively support SIP-based video endpoints and popular conferencing platforms.
- Unified messaging: Consolidate voice, fax, email and instant messaging into a single interface.
- Multi-site connectivity: Link branch offices in Abu Dhabi and Al Ain over IP trunks, IPsec VPN or SD-WAN with free inter-site calls and a single dial plan.
- Gateway compatibility: Connect to PRI lines, PSTN analogue lines and GSM gateways for flexible PSTN connectivity.
- SIP trunking: Provisioned from UAE providers (du and Etisalat SIP services) or international providers (Bandwidth, Telnyx) where required, with fail-over to mobile/4G.
- CRM integration: Screen-pop caller information and click-to-dial from your CRM when a call arrives — including HubSpot, Zoho, Salesforce, Pipedrive and Microsoft Dynamics.
PABX Installation Services: How Emirtech Delivers Your System
Site Survey & Requirements Analysis
Our engineer visits your premises to assess existing cabling, network infrastructure, extension counts, line requirements and any unified-communications features needed. A written system design and quotation follows after the survey.
System Design & Hardware Procurement
We specify the appropriate PABX or IP-PBX platform, IP phones, gateways and cabling. All equipment is sourced from authorised distributors with valid UAE warranties.
Installation & Structured Cabling
Emirtech technicians install the central PABX unit, lay or certify structured cabling, connect IP phones and configure all extensions, DDI numbers and trunks to your specification.
Programming & Testing
IVR menus, call routing rules, voicemail, call recording and any integrations are programmed and fully tested — including failover scenarios — before handover.
Training & Handover
End-users and administrators receive practical training on daily operation and system management. Full as-built documentation is provided, along with AMC options for ongoing support.
8+ yrs
Installing PABX Systems in Abu Dhabi
Mon–Sat
08:00–19:00 service hours
2000+
Maximum Extensions Supported
6
Major Brands Supplied & Supported
Industries We Serve
PABX Systems Built Around What Each Industry Actually Needs
Hospitality & Hotels
Hotels and serviced-apartment operators need a phone system that works with the property, not against it — guest-room extensions, wake-up call scheduling and front-desk call routing that reflects who's actually checked in. Emirtech configures Avaya and Panasonic's hospitality-oriented platforms to integrate with common PMS setups, alongside multi-language voicemail and after-hours call handling for concierge and security desks.
Healthcare & Clinics
Clinics and small hospitals live or die on call routing that gets a patient to the right department first time — reception, a specific consultant, pharmacy or an emergency line — without long hold times. We design IVR menus and call-queuing rules around each clinic's own department structure, with call recording available for training and dispute resolution where the practice's own policy requires it.
Corporate & Free-Zone Companies
Offices and free-zone entities need full as-built documentation and a contractor who can work within site security and access procedures. For PABX projects in secured facilities, Emirtech prepares the documentation and coordinates site access alongside the technical installation itself.
Real Estate Offices
Real estate brokerages and property-management offices often run several branches and need staff reachable on one business number regardless of which office they're sitting in. Our multi-site PABX configurations link Abu Dhabi and Al Ain branches over IP trunks with free inter-office calling and centralised call reporting for sales-team performance tracking.
Retail
Retail stores and small chains need reliable till-side and back-office lines that don't interfere with POS operations, plus simple call forwarding to a head office or duty manager outside trading hours. Emirtech configures PABX extensions alongside existing POS and network infrastructure — see our POS systems page for the retail technology side of a store fit-out.
Education
Schools and training centres typically need campus-wide paging and intercom alongside standard extensions, with the ability to route an announcement to every classroom simultaneously. Emirtech integrates PABX paging output with existing PA and intercom systems, and can restrict outbound-calling permissions per extension to control costs across a large handset estate.
Available across Abu Dhabi & Al Ain
Emirtech delivers this service across Abu Dhabi and Al Ain. Choose your area for a local page:
Al Ain · Al Bateen · Al Khalidiyah · Al Mushrif · Al Raha Beach · Al Reef · Al Reem Island · Al Shahama · Al Shamkha · Baniyas · Khalifa City · KIZAD · Masdar City · Mohammed Bin Zayed City · Mussafah · Saadiyat Island · Yas Island
Brands We Supply & Install
Emirtech supplies, installs, configures and maintains major brands for this service across Abu Dhabi and Al Ain. Explore the brands we work with:
Avaya · Grandstream · 3CX · Yeastar · Yealink
We also supply and configure PBX platforms from NEC, D-Link and LG-Ericsson; IP desk phones from Fanvil, Snom, RTX and Polycom; and Dinstar VoIP gateways, alongside desk and headset brands including Jabra, Plantronics (Poly) and Axtel — sourced through standard UAE distribution channels for organisations with an existing brand preference or hardware standard.
How a PABX or IP-PBX connects to the phone network
The PBX handles calls inside your office; the lines that carry calls to the outside world come from a licensed operator. These are the common ways to connect, and the right one depends on the site and what the operator offers there:
| Connection | What it is | Usually suits |
|---|---|---|
| SIP trunk | Voice carried over an internet connection, with the number of simultaneous calls set by the plan | New IP-PBX or cloud PBX installations and multi-site offices (see SIP trunking) |
| Digital lines (PRI) | A bundle of voice channels on one digital line | Older systems and larger sites that already use them |
| Analogue lines | Single traditional lines | Small offices, and fax or alarm lines that must stay separate |
| GSM or 4G gateway | SIM-based lines through a gateway | Sites without a fixed line, or as a backup route (see PABX in Al Ain) |
If you already run an Avaya system, our Avaya PABX page explains what we can keep and support.
Is your network ready for IP phones?
Voice needs little bandwidth but steady delivery. Cisco's published figures show a G.711 call using about 87.2 kbps and a G.729 call about 31.2 kbps over Ethernet with 20 ms packets (Cisco, voice bandwidth per call). Twenty simultaneous G.711 calls therefore need roughly 1.7 Mbps in each direction. The survey also checks the points below:
- Voice traffic separated from computers on its own VLAN, with quality-of-service rules on the switches.
- PoE switches with enough power budget to run every desk phone from the network cable.
- Cabling in good condition for each phone location (see structured cabling).
- Wi-Fi coverage if staff will use softphones on mobiles.
Protecting the phone system from toll fraud
Toll fraud is when someone takes over an extension or trunk and runs up calls at your cost. Yeastar's guidance lists three measures: ask the trunk provider to cap international call credit or disable international calling if you do not need it, require a PIN on the outbound route used for international calls, and, if the provider cannot disable them, block international dialling on the PBX itself (Yeastar, international call limit). We also recommend strong extension passwords and keeping the PBX administration page off the open internet. For cost factors see our VoIP and IP-PBX cost guide.
Answers
Frequently Asked Questions
What is the difference between PABX and IP-PBX?
A traditional PABX uses dedicated circuit-switched hardware to route analogue or digital calls, whereas an IP-PBX routes calls as data packets over a standard IP network, enabling unified communications features such as video conferencing, softphones and CRM integration. Most new installations in Abu Dhabi use IP-PBX or hybrid systems for their flexibility and lower long-term running costs.
How many users can an IP-PBX system support?
Emirtech supplies PABX and IP-PBX systems ranging from 5-user small-office solutions to enterprise platforms supporting over 2,000 extensions. The appropriate platform is selected based on current headcount, projected growth and required features.
Is Emirtech Technology an ADMCC-approved PABX installer in Abu Dhabi?
Not for this service. Emirtech Technology holds ADMCC (Abu Dhabi Monitoring and Control Centre) approval, for CCTV and security systems; PABX and telephony work falls outside our ADMCC approval.
Which PABX brands does Emirtech supply and install?
Emirtech installs systems from Avaya, Grandstream, Cisco, Panasonic, NEC and D-Link, among others. We recommend the most suitable brand based on your budget, scale and feature requirements rather than applying a one-size-fits-all approach.
Do you provide PABX services in Dubai as well as Abu Dhabi?
Abu Dhabi and Al Ain are our primary coverage area. In Dubai: smart home, PABX and IP-PBX phone systems, IT AMC and time attendance by scheduled on-site visits, gate barriers, ANPR, video intercoms and turnstiles by Emirtech itself, and CCTV, alarm and access control through SIRA-approved partners, with Emirtech coordinating (Abu Dhabi and Al Ain remain our priority areas, and we do not mobilise to Sharjah or the Northern Emirates) — SIRA licensing applies to physical security systems (CCTV, access control, alarms) rather than PABX/IP-PBX telephony, so it does not restrict this service. Call +971 55 651 7843 to confirm coverage for your site.
Is Emirtech an authorised partner or distributor for 3CX, Yeastar, Grandstream, Avaya, Cisco or Microsoft?
Emirtech is an independent systems integrator, not a TDRA-licensed telecom operator — we do not resell PSTN minutes or act as a SIP carrier. We are not a Channel Partner, Authorised Distributor or Master Reseller of 3CX, Yeastar, Grandstream, Cisco, Avaya, Microsoft, Yealink or Polycom; we hold no manufacturer-level credential of our own. We supply and install these platforms through standard UAE distribution channels and deliver the full project — design, installation, configuration and AMC support.
Can you port our existing phone numbers to a new PABX or IP-PBX system?
Yes. Number porting between UAE carriers is arranged through your SIP trunk or PSTN provider (typically du or Etisalat) rather than by Emirtech directly, since the regulatory responsibility for the port sits with the licensed carrier. We coordinate the porting request, schedule the cutover to avoid downtime and configure the ported numbers on your new system once the port completes.
How much does a PABX or IP-PBX system cost in Abu Dhabi?
The cost depends on the number of extensions, chosen brand, feature set and any cabling work required. A small-office IP-PBX system for 5–10 users is significantly less expensive than an enterprise platform for 200+ users. Contact Emirtech on +971 55 651 7843 or visit our quotation page for a free, itemised estimate.
Can Emirtech integrate the PABX with our existing network and CRM?
Yes. Our IP-PBX installations are designed to work alongside your existing LAN infrastructure and can be integrated with popular CRM and ERP platforms to enable features such as screen-pop, click-to-dial and call-logging. We also connect to PRI, PSTN and GSM gateways as required.
What ongoing support is available after installation?
Emirtech offers Annual Maintenance Contracts (AMC) covering preventive inspections, firmware updates, fault response and remote technical support. AMC agreements are available for all brands we install and can be tailored to your required response time and coverage hours.
Is PABX still used in 2026, or should we switch to cloud?
Yes — PABX and IP-PBX systems remain widely used in Abu Dhabi in 2026, particularly by government, regulated and multi-site organisations that need on-premises control and dependable call quality independent of internet bandwidth. Cloud/hosted PBX has grown alongside it as a genuine option for smaller or highly distributed teams, but it hasn't replaced PABX — most Abu Dhabi businesses choose based on their specific network, compliance and budget needs rather than a single trend. See our PABX vs IP-PBX vs cloud comparison for a fuller breakdown.
What is EPABX, and is it different from PABX?
EPABX stands for Electronic Private Automatic Branch Exchange — in practice it's the same system as a PABX. The "E" reflects that modern exchanges are electronic rather than the older electromechanical switching equipment used decades ago. The terms PABX, EPABX and PBX are used interchangeably across the industry, including by Emirtech, and refer to the same internal telephone exchange technology.
My office phone system has no dial tone or isn't receiving calls — what should I do?
Loss of dial tone or incoming calls usually points to one of a few causes: a fault on the incoming PRI/PSTN or SIP trunk line, a power or hardware failure on the PABX unit itself, a misconfigured extension or trunk setting, or a network outage affecting an IP-PBX. Emirtech provides fault diagnosis and repair for systems we've installed and, where practical, for existing third-party PABX systems, under an AMC or as a one-off call-out — contact us on +971 55 651 7843 to arrange an engineer visit.
Can I upgrade an old analogue or legacy PABX to an IP system without rewiring my office?
In many cases, yes. Where existing structured cabling is Cat5e/Cat6 and in good condition, Emirtech can often migrate a legacy analogue or digital PABX — including older Avaya, NEC or Panasonic platforms nearing end of support — to a modern IP-PBX using the same cable runs, adding PoE switches to power the new IP handsets. Older sites with only analogue telephone wiring may need partial re-cabling to specific extensions — this is assessed and quoted during the free site survey, so you know the real scope before committing.
Which company is the best for PABX or IP-PBX installation in Abu Dhabi?
There is no single "best" PABX installer for every business — the right choice depends on your call volume, budget and whether you need on-premises or cloud telephony. Look for a company that is transparent about which brands it is — and isn't — an authorised partner or distributor of, uses in-house rather than subcontracted engineers, can coordinate porting of your existing numbers with minimal interruption, and offers ongoing support that actually answers the phone. Emirtech meets that bar for Abu Dhabi and Al Ain: honest brand disclosure, in-house engineers, number porting and responsive AMC support.
Is a PABX the same as a PBX?
In practice, yes. PBX (private branch exchange) is the general term for a business phone system, and PABX (private automatic branch exchange) is the older term for the automatic version; in the UAE the two are used interchangeably. The unit itself is often called a PABX box, and older documents call the whole system a telephone exchange or EPABX. Modern systems are usually IP-PBX, which route calls over your network and connect to the public telephone network through a SIP trunk or a gateway.
Is VoIP legal in the UAE, and who provides the phone lines?
VoIP is regulated, not banned. TDRA's published FAQ says internet voice and video calling by a third party is lawful if TDRA licenses it, if a licensed operator provides it with that party, or if TDRA approves it. For a business phone system the usual set-up is an IP-PBX connected to a SIP trunk or phone lines from du or e&. Emirtech installs and configures the PBX; the lines and numbers come from the licensed operator, and Emirtech is not a telecom licensee. Our guide to PABX, IP-PBX and cloud phone systems covers the rules in more detail. Reviewed October 2026.
What is a SIP trunk and do I need one for an IP-PBX?
A SIP trunk carries your business calls over an internet connection instead of traditional phone lines, and the number of simultaneous calls is set by the plan. Most new IP-PBX and cloud PBX installations use one, supplied by a licensed operator; older systems may keep digital (PRI) or analogue lines. Emirtech configures the PBX side of the trunk you order.
How much internet bandwidth do I need for IP phones?
Cisco's published figures show a G.711 call using about 87.2 kbps and a G.729 call about 31.2 kbps over Ethernet with 20 ms packets, so 20 simultaneous G.711 calls need roughly 1.7 Mbps in each direction. Voice also needs steady delivery, so the survey checks the network, VLAN and quality-of-service settings, not only the line speed.
How do I prevent toll fraud on my business phone system?
Ask your trunk provider to cap international call credit or disable international calling if you do not need it, require a PIN on the international outbound route, and block international dialling on the PBX if the provider cannot. Use strong extension passwords and keep the PBX administration page off the open internet.
Does the phone system keep working if the internet goes down?
With an on-premises IP-PBX, calls between extensions on your local network can continue, but calls to the outside depend on the trunk. A SIP trunk needs the internet connection, so a backup such as a GSM or 4G gateway or an analogue line can be added where continuity matters. A cloud PBX depends on the internet for all calls. We agree the failover plan at the survey.
What is a PABX telephone system, and how does a private branch exchange system work?
A PABX telephone system, also called a private branch exchange (PBX) or business phone system, is the equipment or software that connects your office phones to each other and to outside lines. It routes incoming calls to extensions, lets staff call one another without a charge, and adds business features such as auto-attendant menus, voicemail, call transfer, call recording and ring groups. Modern PBX business phone systems are IP-based (IP-PBX) and can run on a server in your office or in a hosted environment; the outside lines come from du or e& as SIP trunks or traditional lines. Our PABX vs IP-PBX vs cloud phone guide compares the options.
Which PBX is best for a small business in Abu Dhabi, Al Ain or Dubai?
For a small office, a Grandstream UCM or Yeastar appliance gives one box, built-in features and a simple cost, while 3CX suits a small team that wants a software system with strong mobile apps and room to grow. The best choice depends on the number of staff on calls at the same time, whether people work remotely, your internet line and whether you need call recording. A free site survey ends with a recommendation and a written itemised quotation. See our 3CX, Teams Phone and Yeastar comparison.
How long does a PBX installation take?
It depends on the size of the system, but the stages are always the same: a site survey and quotation, cabling and network checks, installing and programming the PBX and phones, number porting with the carrier, testing and staff training, then the cut-over. A small office is usually the quickest; number porting and cabling are the parts that depend on others, so we give a realistic timeline in the written quotation rather than a fixed number of days.
Can a PBX support remote staff and more than one office?
Yes. Modern IP-PBX platforms register mobile and desktop apps and remote desk phones over the internet, and several branches can join one system so calls can be transferred between them and share one main number. We design the network, security and call routing so remote and branch users get the same features as the head office.
What types of PABX systems are there?
The main types are the traditional analogue or digital PABX that uses telephone lines and a cabinet, the IP-PBX that runs on a network as an appliance or as software, the cloud or hosted PBX run by a provider, and hybrid systems that mix them. Cordless DECT extensions can be added to any of them for staff who move around a building or site. The right type depends on your lines, the number of users, remote working and how old your cabling is. See our PABX vs IP-PBX vs cloud phone guide.
What is an internal PABX (internal exchange), and when do I need one?
An internal PABX connects extensions inside one building or compound, such as offices, villas, farms, camps or warehouses, so people can call each other by extension, with or without outside lines. It can be wired or use cordless DECT handsets. We design it for offices, compounds and farms in Abu Dhabi, Al Ain and Dubai after a site survey.
What does PABX repair and maintenance cover?
It covers fault finding on lines, extensions and phones, software and firmware updates, checks of the exchange, power and backup, and repair or replacement of failed parts. Emirtech repairs systems we installed and, where practical, existing third-party PABX systems under an agreement after a site survey. Our annual maintenance contract page explains the options.
What is a PABX device, and what does it include?
The PABX device, also called the exchange or phone system unit, is the central equipment that routes calls. It is either an appliance (a box with ports for lines and extensions), a server running PBX software, or a hosted service. A complete system also needs the desk phones, cabling, network switches with PoE, power backup and the outside lines or SIP trunk. The written quotation lists each part.
Do you install and support Cisco IP phones?
Yes. We install, provision and support Cisco IP phones for offices in Abu Dhabi, Al Ain and Dubai, and can replace or add handsets on an existing system after a survey. Compatibility depends on the call control system the phones register with, so we check the exact phone models and the system before quoting. Emirtech is not a Cisco partner or distributor. See also our VoIP and IP-PBX cost guide.
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Related guide: PABX and IP-PBX systems in Dubai · Hotel and clinic telephone systems
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Mon–Sat 8AM–7PM · [email protected] · Since 2018 · ADMCC-approved for security systems