Advanced Call Handling
Avaya PABX systems provide display phones, call transfer, call forwarding, call queuing, caller ID and detailed call reporting — giving managers visibility over call volumes and response times.
Security & IT Solutions
Avaya PABX & IP Office Systems
Emirtech Technology supplies, installs and maintains Avaya PABX and IP Office telephone systems for businesses of all sizes across Abu Dhabi and Al Ain (Dubai: IT AMC and time attendance by on-site visits).
Since 2018 In-house Engineers Free Site Survey AMC Available
What is an Avaya PABX system?
Page last updated: 16 September 2026
An Avaya PABX (Private Automatic Branch Exchange) system is a business telephone platform that manages internal and external calls, voicemail, auto-attendant, unified messaging and conferencing from a single, centralised solution. Avaya IP Office and PABX products combine traditional telephony with Voice over IP (VoIP) technology, allowing organisations to run calls over their existing data network. Emirtech Technology, a systems integrator (ADMCC-approved for security systems) based in Abu Dhabi, supplies, installs and supports Avaya PABX systems across Abu Dhabi and Al Ain, providing scalable communication infrastructure for small offices and large enterprises alike.
In short: Emirtech supplies, installs and maintains Avaya PABX and IP Office telephone systems for businesses in Abu Dhabi and Al Ain. It is not a telecom licensee and does not sell calls or SIP minutes. A site survey comes first, then a written itemised quotation.
Avaya with Emirtech: key facts
| Who installs it? | Emirtech Technology, based at M44, Mussafah Industrial Area, Abu Dhabi, in operation since 2018, using its own engineers. |
|---|---|
| Where? | Abu Dhabi and Al Ain first, run from Mussafah (there is no Al Ain office). Dubai work is limited to IT AMC and time attendance, by scheduled on-site visits. |
| Brand status | Avaya equipment is supplied through standard UAE channels. Emirtech is an independent integrator, not a partner or distributor of Avaya; its only manufacturer credential is Authorised Control4 Dealer. |
| Phone lines and numbers | Provided by the licensed operators du and e&. Emirtech is not a telecom licensee and does not sell calls or SIP minutes. |
| Approvals | ADMCC approval covers security systems only. Telephony work is outside that approval. |
| Price | No fixed price list: cost depends on users, hardware, licences and integrations, and licence terms change, so confirm them with the vendor. A free site survey comes first, then a written quotation; we reply the same working day. |
| Last reviewed | 19 October 2026 |
Why Choose Emirtech for Your Avaya PABX System?
Established in 2018, Emirtech Technology designs and installs business communication systems for organisations across Abu Dhabi and Al Ain (Dubai: IT AMC and time attendance by on-site visits). We provide Avaya PABX solutions that are professionally designed, correctly configured and fully supported — giving your organisation a dependable communication platform from day one.
We handle the entire process from system design and supply through to installation, staff training and ongoing maintenance. Request a free quotation to discuss your requirements.
- Systems integrator (ADMCC-approved for security systems)
- Genuine Avaya equipment, supplied through standard UAE distribution channels
- End-to-end service: design, supply, install & configure
- VoIP & traditional PABX expertise
- Scalable systems for 5 to 500+ extensions
- Staff training & post-installation support
- Annual maintenance contracts (AMC) available
Key Features
Avaya PABX Features & Capabilities
Unified Messaging
Integrated voicemail, email synchronisation, auto-attendant, call recording and Microsoft Exchange connectivity ensure every message reaches the right person via their preferred channel.
VoIP & IP Telephony
Avaya IP Office uses your existing data network to carry voice traffic, reducing call costs and eliminating the need for separate telephone cabling. Supports PC-based IP softphones alongside physical handsets.
Built-in Conference Calling
Avaya provides a built-in private conferencing solution so teams can hold multi-party calls instantly — secure, cost-effective and available without additional hardware or subscriptions.
Virtual Network & Remote Working
Avaya enables a virtual company network with centralised messaging, caller ID and call transfer across remote sites or home-office workers — supporting flexible working without sacrificing professionalism.
Paging & Intercom Integration
Avaya PABX supports paging systems and door intercom integration, making it a unified communications hub for front-of-house, warehouse and campus environments.
How Avaya PABX Improves Your Business Communications
Modern business communication must be reliable, flexible and cost-effective. Avaya PABX systems address all three requirements by converging voice and data on a single IP network, reducing infrastructure costs and providing a feature set that supports every stage of customer interaction — from first contact through to after-sales support.
Scalability
Avaya IP Office scales from a handful of extensions to several hundred by growing alongside your IP network. Adding new users typically requires only software licensing and an IP handset — there is no need to install additional telephone lines or rewire your building. This makes Avaya an ideal choice for growing organisations in Abu Dhabi and Al Ain.
Reliability
Avaya has built its reputation on delivering enterprise-grade communications reliability. The platform incorporates redundancy options and is backed by a large global research and development programme, ensuring your telephone system remains operational even under demanding conditions.
Flexibility
Today's workforce operates across offices, branches and remote locations. Avaya supports VoIP handsets, mobile clients and PC-based softphones over the same system, so employees can make and receive calls with their business number wherever they are. Features such as find-me/follow-me call routing, instant messaging and video conferencing are available on the same platform.
| Capability | Traditional PABX | Avaya IP Office |
|---|---|---|
| Call routing & transfer | Yes | Yes |
| VoIP / SIP trunk support | Limited | Full |
| Mobile & remote extensions | No | Yes |
| Unified messaging (voicemail + email) | Optional add-on | Built-in |
| Conference calling | Limited | Built-in |
| Call recording & reporting | Optional add-on | Integrated |
| Microsoft Exchange integration | No | Yes |
| Scalability | Limited by hardware | Software-based scaling |
Our Avaya PABX Installation Process
Requirements Consultation
We begin with a detailed consultation to understand your call volumes, number of extensions, remote working needs and any integration requirements — such as CRM, Microsoft Exchange or door intercom systems.
System Design & Quotation
Our engineers design a system architecture that fits your site and budget, specifying the correct Avaya platform, licences, handsets and any cabling infrastructure needed to support it.
Supply & Installation
Emirtech supplies genuine Avaya equipment and carries out a professional installation — including server or controller setup, handset provisioning, SIP trunk configuration and integration with existing IT systems.
Configuration & Testing
We configure all call routing, voicemail, auto-attendant greetings, call groups and reporting features to your specification, then thoroughly test every extension and function before handover.
Training & Handover
We train your team on daily use and administration, provide full system documentation and confirm ongoing support arrangements — whether ad-hoc or through an annual maintenance contract.
2018
Established in Abu Dhabi
Mon–Sat
08:00–19:00 service hours
2
Priority areas: Abu Dhabi & Al Ain
AMC
Maintenance contracts available
Answers
Frequently Asked Questions
What is the difference between a PABX and an IP Office system?
A traditional PABX uses dedicated telephone lines and hardware to route calls within an organisation. An IP Office system — such as Avaya IP Office — performs the same functions but routes calls over an IP data network, enabling lower call costs, software-based scaling and support for remote or mobile extensions. Many modern deployments use a hybrid approach that supports both traditional handsets and IP phones.
How many extensions can an Avaya PABX system support?
Avaya IP Office is scalable from small offices with 5 extensions up to enterprise deployments of 3,000 or more users across multiple sites. Emirtech will assess your current and projected headcount to recommend the appropriate Avaya platform and licensing tier for your organisation.
Can Avaya integrate with our existing IT systems such as Microsoft Exchange?
Yes. Avaya PABX systems support Microsoft Exchange synchronisation for unified messaging, allowing voicemails to be delivered to email inboxes and calendars to be used for presence information. Integration with CRM platforms is also available on higher-tier Avaya packages.
Is Emirtech an ADMCC-approved contractor for PABX installations in Abu Dhabi?
Not for this service. Emirtech Technology holds ADMCC (Abu Dhabi Monitoring and Control Centre) approval for CCTV and security systems. PABX and communications work falls outside our ADMCC approval, which covers security systems work only.
Do you provide Avaya PABX services in Dubai and Al Ain as well as Abu Dhabi?
Yes. Emirtech Technology serves clients across Abu Dhabi and Al Ain (Dubai: IT AMC and time attendance by on-site visits). We undertake Avaya PABX supply, installation, configuration and maintenance projects throughout Abu Dhabi and Al Ain for businesses of all sizes.
How much does an Avaya PABX system cost in Abu Dhabi?
The cost depends on the number of extensions, the Avaya platform selected (IP Office Essential, Preferred or Advanced Edition), handset types and any SIP trunk or cabling works required. Emirtech provides transparent, itemised quotations at no charge — contact us at [email protected] or call +971 55 651 7843 to arrange a consultation.
Do you offer maintenance contracts for Avaya PABX systems?
Yes. Emirtech offers annual maintenance contracts (AMC) covering scheduled health checks, software updates, fault diagnosis and response — ensuring your telephone system remains fully operational and up to date throughout its service life.
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Mon–Sat 8AM–7PM · [email protected] · Since 2018 · ADMCC-approved for security systems