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Computer Telephony Integration · Abu Dhabi
CTI & CRM Phone Integration in Abu Dhabi
Emirtech Technology links your PABX phone system to your CRM — click-to-dial, screen pop and automatic call logging with Vtiger, Odoo, Zoho, Salesforce and other CRM platforms — for businesses in Abu Dhabi and Al Ain.
ADMCC Approved (Security Systems) Vendor-Neutral Honest Scope Since 2018
In short: Emirtech links your PABX phone system to your CRM, with click-to-dial, screen pop and automatic call logging for Vtiger, Odoo, Zoho, Salesforce and other CRM platforms, for businesses in Abu Dhabi and Al Ain. It is not a certified partner or reseller of any of those CRM vendors.
CTI and CRM phone integration with Emirtech: key facts
| Who provides it? | Emirtech Technology, based at M44, Mussafah Industrial Area, Abu Dhabi, in operation since 2018. The work is carried out by Emirtech's own engineers. |
|---|---|
| Where? | Abu Dhabi and Al Ain first, run from Mussafah (there is no Al Ain office). Dubai work covers smart home, PABX and IP-PBX phone systems, IT AMC and time attendance by scheduled on-site visits, gate barriers, ANPR, video intercoms and turnstiles by Emirtech itself, and CCTV, alarm and access control through SIRA-approved partners, with Emirtech coordinating. |
| What is covered | Click-to-dial, screen pop and automatic call logging between a PABX and a CRM (Vtiger, Odoo, Zoho, Salesforce, HubSpot or another API-accessible CRM): configuration and integration. |
| Survey and quotation | A site survey comes first, then a written, itemised quotation. There is no price list and no standard duration: cost depends on the site, and the schedule is given in the quotation. |
| Credentials | Emirtech is not a certified partner or official reseller of Vtiger, Odoo, Zoho, Salesforce or HubSpot. |
| Last reviewed | 21 October 2026 |
What is CTI/CRM phone integration, and what does Emirtech deliver?
Computer Telephony Integration (CTI) connects your phone system to your CRM software so the two work together instead of separately. When a call comes in, the caller's CRM record can pop up on the agent's screen before they even answer; when a call ends, it's logged automatically against the right contact and deal instead of relying on staff to type it up; and staff can click a phone number inside the CRM to dial it directly, skipping manual dialling errors. Emirtech Technology, an IT and telephony integrator and ADMCC-approved installer for security systems based in Abu Dhabi since 2018, configures CTI connections between the PABX platforms we install — including 3CX, Yeastar, Avaya and Grandstream — and CRM systems including Vtiger, Odoo, Zoho CRM, Salesforce and HubSpot, using each platform's own supported integration APIs. This typically sits alongside our existing PABX installation and maintenance work, and we give an honest technical assessment of what your specific PABX and CRM combination can support before recommending anything.
What we deliver
CTI/CRM integration scope
Screen pop
Incoming calls automatically surface the matching CRM record — contact details, deal stage, recent notes — before or as the agent answers.
Automatic call logging
Call duration, direction and outcome logged against the right CRM record automatically, removing manual data entry after every call.
Call recording linked to CRM
Where your PABX supports call recording, recordings are linked to the corresponding CRM record for later review, training or dispute resolution. Call recording must follow UAE law and your own privacy notice; confirm requirements with your legal adviser.
Intelligent call routing
Route incoming calls based on CRM data — for example, to the assigned account owner — where the PABX and CRM combination supports it.
Honest platform assessment
A free consultation covering exactly what your current PABX and CRM combination supports, before recommending any new hardware or software.
Integration that fits your existing phone system
CTI/CRM integration works best on a PABX Emirtech installs and maintains, but we'll assess an existing third-party system honestly too.
- Works with modern IP PABX platforms — 3CX, Yeastar, Avaya, Grandstream and compatible systems
- Integrates with Vtiger, Odoo, Zoho CRM, Salesforce, HubSpot and other API-accessible CRMs
- Click-to-dial, screen pop, automatic call logging and recording linkage configured to your workflow
- Honest technical assessment of legacy/analogue PABX limitations before recommending an upgrade
- Delivered alongside your existing PABX installation, maintenance or AMC relationship
- Available across Abu Dhabi and Al Ain — much of the configuration can be done remotely once the PABX is in place
Request an assessment
Tell us your PABX and CRM platforms — we'll advise honestly on what's possible.
Get a Free Assessment Call +971 55 651 7843Answers
CTI & CRM Phone Integration — FAQs
What is CTI and how does it connect my phone system to my CRM?
CTI (Computer Telephony Integration) links your PABX or phone system to your CRM software so calls and customer records talk to each other automatically — an incoming call can pop up the caller's CRM record before you answer, a call can be logged against the right contact automatically, and staff can click a number inside the CRM to dial it, all without manual data entry.
Which CRM platforms can Emirtech integrate with our phone system?
We can integrate with Vtiger, Odoo, Zoho CRM, Salesforce and HubSpot, alongside PABX platforms including 3CX, Yeastar, Avaya and Grandstream. If your CRM supports a standard CTI/telephony API or webhook, integration is usually possible even outside this list — we'll assess it honestly during a consultation.
Is Emirtech a certified Vtiger, Odoo or Salesforce partner?
No. Emirtech is not a certified partner or official reseller of Vtiger, Odoo, Zoho, Salesforce or HubSpot. We are an IT and telephony integrator and ADMCC-approved installer for security systems that configures CTI connections between the PABX platforms we install and your existing or new CRM system using each platform's own supported integration APIs. We do not develop bespoke CRM software from scratch.
Do we need a new phone system to get CTI/CRM integration?
Not necessarily. If your existing PABX is a modern IP platform (3CX, Yeastar or similar) with an open API, we may be able to add CTI integration to it directly. Older analogue or legacy digital PABX systems typically cannot support CTI without an upgrade — we'll give you an honest assessment of what your current system can and cannot do before recommending any hardware change.
How much does CTI/CRM integration cost in Abu Dhabi?
Cost depends on your PABX platform, your CRM platform, the number of agents/extensions and how much custom workflow logic is needed beyond standard click-to-dial and screen pop. Contact us at [email protected] or call +971 55 651 7843 for a tailored quotation.
Do you do this in Dubai as well as Abu Dhabi and Al Ain?
CTI/CRM integration for Abu Dhabi and Al Ain businesses is mostly software and configuration work that can be done remotely once the underlying PABX is installed. In Dubai, Emirtech takes only IT AMC and time attendance, through scheduled on-site visits, so it does not take Dubai CTI/CRM projects.
Related
Related services
PABX Systems
The phone system foundation CTI/CRM integration is built on — supply, installation and configuration across Abu Dhabi.
3CX Phone System
A modern IP PABX platform with a well-supported API — a practical base for CTI/CRM integration.
ERP Software Solutions
Broader business-system implementation, including CRM modules, for organisations needing more than phone integration alone.
Dialer & CRM Integration
Outbound dialing, campaign management and deep CRM write-back for call centers — the dialer-side counterpart to click-to-dial and screen-pop.
Get a free CTI/CRM integration assessment
Connect your PABX to your CRM — click-to-dial, screen pop and call logging across Abu Dhabi and Al Ain.
Want your phone system talking to your CRM?
Talk to Emirtech's engineers — we reply the same working day across Abu Dhabi and Al Ain.
Mon–Sat 8AM–7PM · [email protected] · Since 2018 · ADMCC-approved for security systems