Offices and professional firms
Business Bay, DIFC, Deira, JLT, Al Quoz, Dubai Internet City, Dubai Silicon Oasis and similar office areas and free zones.
From a handful of extensions to multi-floor offices.
Telephony
PABX and IP-PBX Phone Systems in Dubai
Office phone systems for Dubai businesses: design, installation, programming and support of 3CX, Grandstream UCM and Yeastar systems, IP phones and du or e& SIP trunks.
Free Site Survey Since 2018 Dubai, Abu Dhabi & Al Ain
In short: Emirtech designs, installs and supports PABX and IP-PBX phone systems for Dubai offices: 3CX, Grandstream UCM and Yeastar platforms, desk phones, auto-attendant, call recording and du or e& SIP trunk setup. We work from Mussafah, Abu Dhabi, have no Dubai office, and visit Dubai by appointment after a free site survey and a written quotation. We are not a 3CX, Grandstream or Yeastar partner or distributor. PABX is not SIRA-regulated; CCTV, alarm and access control in Dubai go through SIRA-approved partners with Emirtech coordinating.
What a Dubai phone system project can include
| Part of the project | What it covers | What to expect |
|---|---|---|
| Platform choice | 3CX, Grandstream UCM or Yeastar, matched to the number of users, sites and call volume. | A short comparison and a recommendation after the survey; see our 3CX, Teams Phone and Yeastar comparison. |
| Desk phones and headsets | Reception, manager, call-centre and cordless handsets that work with the chosen PBX. | The model is checked against the PBX's supported-phone list before quoting. |
| SIP trunks and numbers | du or e& SIP trunks, number porting and failover routing configured on the PBX. | The trunk is supplied by the carrier; we register and configure it. Carriers normally ask for a UAE trade licence and business address. |
| Call handling | Auto-attendant, ring groups, queues, voicemail and call recording. | Call flows are agreed in writing and tested before go-live. |
| Integration | CRM, Microsoft Teams and mobile and desktop apps. | Scoped per platform so you know what is included. |
| Cabling and network | Structured cabling, PoE switching and a voice network that keeps calls clear. | Checked at the survey; Wi-Fi and network faults are the usual cause of poor call quality. |
| Migration from an old PABX | Moving extensions, numbers and call flows from an older system. | A cut-over plan that keeps the office reachable. |
| Support | Remote support, annual maintenance and visits by appointment. | Terms are written down in the quotation. |
Dubai businesses we take on
Clinics and schools
Reception, doctors or classrooms, with paging and call recording where needed.
Call recording rules are explained at the survey.
Hotels and serviced apartments
Room-to-reception calling, wake-up calls and front-desk queues.
Platform choice depends on room count and PMS links.
Warehouses and logistics
Dubai Investments Park, Jebel Ali, JAFZA, DAFZA and Al Quoz units with cordless handsets; free-zone and landlord approvals are checked first.
Coverage walk-through before DECT or Wi-Fi handsets are quoted.
Retail and showrooms
Multi-branch calling with one main number and a queue.
Branches join one system so calls can be transferred.
Companies moving from an old PABX
Analogue or end-of-life systems being replaced.
Numbers and call flows are moved without a long outage.
Which platform for a Dubai office
There is no single best system; the size of the office and how the team works decide.
3CX
A software PBX that runs on your own server or a hosted one, with mobile and desktop apps. It is licensed by the number of simultaneous calls.
Grandstream UCM
An appliance with many features built in, popular for small and mid-size offices and easy to expand.
Yeastar
Appliance or cloud, with S-series for smaller offices and P-series for larger ones.
Emirtech is an independent integrator in Mussafah, Abu Dhabi, ADMCC-approved for security systems in the Abu Dhabi emirate. We are not a 3CX, Grandstream or Yeastar partner, reseller or distributor and hold no manufacturer-level credential or SIRA approval. We have no Dubai office, so Dubai visits are by appointment.
Have this ready when you contact us
- The office address, floor and building or free-zone name.
- The number of staff who need a phone and how many are on calls at the same time.
- Your current phone system and numbers, if any.
- Whether you need call recording, queues or a reception console.
- Whether you want a software PBX, an appliance or a hosted system.
- Your timeline and any landlord or building approvals.
This page is general information for business phone systems in Dubai. Brand names are trademarks of their owners. Emirtech is not a 3CX, Grandstream or Yeastar partner or distributor and holds no SIRA approval; SIRA-regulated security work is delivered through SIRA-approved partners.
Frequently Asked Questions
Does Emirtech install PABX and IP-PBX systems in Dubai?
Yes. We take PABX and IP-PBX projects in Dubai, such as 3CX, Grandstream UCM and Yeastar systems with IP phones and SIP trunks, after a free site survey and a written quotation. We work from Mussafah, Abu Dhabi, and have no Dubai office.
Is Emirtech a 3CX, Grandstream or Yeastar partner in Dubai?
No. Emirtech is an independent integrator and not a 3CX, Grandstream or Yeastar partner, reseller or distributor. We install and programme the systems for you and can quote the licences and hardware, sourced through suppliers, as part of a written itemised quotation.
How much does a business phone system cost in Dubai?
It depends on the number of users, the platform, desk phones, cabling and SIP trunk channels. We give a written itemised quotation after a free site survey. For 3CX, the manufacturer publishes its annual licence prices on its pricing page, based on simultaneous calls.
How is 3CX licensed?
3CX is licensed by the number of simultaneous calls and the edition, not by the number of extensions. The right size comes from a short call-volume check at the survey. 3CX explains its model on its licensing page, and our 3CX page explains what an installation includes.
3CX, Grandstream or Yeastar for a Dubai office?
3CX suits companies that want a flexible software system with strong apps, Grandstream UCM suits small and mid-size offices that want an appliance, and Yeastar suits offices that want appliance or cloud options. Our 3CX vs Teams Phone vs Yeastar comparison explains the differences.
What do I need for a du or e& SIP trunk in Dubai?
SIP trunks in the UAE are supplied by du and e&, normally to registered UAE businesses, so expect to provide your trade licence and business address; the carrier confirms its requirements. Emirtech does not supply or resell the trunk: we help you choose the channels and configure it on the PBX. See SIP trunking.
Can you replace our old PABX and keep our numbers?
Usually yes. Numbers are ported through the carrier, extensions and call flows are rebuilt on the new system, and the cut-over is planned to keep the office reachable. We survey the old system first.
Can you support a phone system that another company installed in Dubai?
We survey it first and tell you honestly what we can support. Access to the admin account, the licence and, for some platforms, the original installer decide what is possible, so we confirm after the survey.
Do you cover Sharjah and the other emirates?
No. We serve Abu Dhabi, Al Ain and Dubai. We do not mobilise to Sharjah or the Northern Emirates.
How do I get a quotation?
Send a WhatsApp message or use the request form with the office location, the number of staff and your current system. We reply the same working day, survey for free and send a written quotation. See also PABX systems in Abu Dhabi and Al Ain.
Which PBX is best for a small business in Dubai?
For a small Dubai office, a Grandstream UCM or Yeastar appliance gives one box and a simple cost, while 3CX suits a team that wants a software system with strong mobile apps. The choice depends on how many staff are on calls together, remote working, your internet line and call recording. We recommend after a free site survey and put it in a written quotation. See 3CX, Teams Phone and Yeastar compared.
Planning a phone system in Dubai?
Tell us the office location, the number of staff and your current system. We reply the same working day, survey for free and send a written quotation.
Need a free site survey or quote in Abu Dhabi?
Talk to Emirtech's engineers — we reply the same working day across Abu Dhabi and Al Ain. CCTV, security, IT, AV and smart-building solutions.
Mon–Sat 8AM–7PM · [email protected] · Since 2018 · ADMCC-approved for security systems