Cloud or on-prem IP-PBX
The PBX platform sized and installed to your extension count, whether hosted in the cloud or on-premises.
Telephony Foundation · Cloud PBX & IVR
Cloud PBX, IVR & Business Phone System Setup
The telephony foundation an AI call center runs on — cloud or on-prem IP-PBX, SIP trunks, IVR, extensions and softphones — designed, installed and integrated so the AI layer, your CRM and your team all work on one system.
AI with human handoff
PBX · SIP · IVR integration
Arabic & English
Since 2018
What telephone-system work does an AI call center need underneath it?
AI voice agents are only as good as the phone system they sit on, and that foundation is Emirtech's PABX and telephony service. We design, install and configure cloud or on-prem IP-PBX systems — we work across brands including 3CX, Yeastar and Grandstream, and recommend the right one for your scale rather than forcing a single product — with SIP trunks, IVR call flows, extensions, ring groups, queues, softphones and IP handsets. On that base we layer the AI: the inbound reception agent and outbound campaigns plug into the same PBX, IVR and numbers, and the whole system integrates with your CRM. It is the same platform whether you want a simple business phone system today and AI later, or both together. We are an independent integrator: the SIP-trunk/PSTN carriage and telephone numbers come from a TDRA-licensed operator (we connect to PRI, SIP or GSM gateways as needed), and we deploy the PBX and AI platforms — we do not resell the telecom licence. To scope a cloud PBX or business phone system across Abu Dhabi and Al Ain (Dubai: IT AMC and time attendance by on-site visits, gate barriers, ANPR, video intercoms and turnstiles by Emirtech itself, and CCTV, alarm and access control through SIRA-approved partners), call +971 55 651 7843.
Capabilities
What our cloud PBX & IVR setup includes
SIP trunk provisioning
SIP trunks provisioned and sized to your simultaneous-call peak, with fail-over configured where required.
IVR call routing
Automated menus that route callers to the right department or extension without operator intervention.
Extensions & softphones
Desk extensions and mobile/desktop softphone apps configured so staff can call from any device on one number.
Number porting & DID
Existing numbers ported and new DID ranges provisioned, coordinated with your SIP or PSTN provider.
AMC & support
Ongoing moves, adds, changes and firmware updates supported under an annual maintenance contract.
In short: Emirtech designs, installs and integrates cloud or on-premise IP-PBX, SIP trunks, IVR, extensions and softphones as the telephony base for an AI call center, for businesses in Abu Dhabi and Al Ain.
Cloud PBX and IVR with Emirtech: key facts
| What this is | A cloud or software PBX with an auto attendant (IVR) for business phone systems, including the telephone layer under AI call-centre agents. |
|---|---|
| Who installs it | Emirtech Technology, M44 Mussafah Industrial Area, Abu Dhabi, in operation since 2018, using its own engineers. |
| Where | Abu Dhabi and Al Ain first, run from Mussafah; Dubai: IT AMC and time attendance by on-site visits. |
| Lines and numbers | Come from the licensed operators du and e&, or from an operator cloud PBX such as e& CloudTalk. Emirtech is not a telecom licensee and does not sell calls, numbers or SIP minutes. |
| Cloud provider route | Ask any cloud phone provider in writing how calls reach the UAE telephone network before you buy. |
| Approvals | ADMCC approval covers security systems only. Telephony work is outside it. |
| Price | No fixed price list: cost depends on users, platform, trunks and integrations. A free site survey comes first, then a written quotation; we reply the same working day. |
| Last reviewed | 15 October 2026 |
Scope — what we deliver and explicitly do not
An AI call-center deployment still runs on regulated telephony and third-party platforms. We are clear about what Emirtech delivers and what sits with the carrier, the platform vendor and you as the data controller.
- We deliver: discovery and call-flow design, AI voice-agent build and prompt/script tuning, IP-PBX/SIP/IVR integration, CRM/ERP integration, call recording, transcription and analytics setup, bilingual Arabic/English configuration, testing and go-live, supervisor training, and ongoing changes and support under an AMC.
- We do not deliver: the telephone numbers, SIP-trunk/PSTN carriage or telecom licence themselves; ownership of the underlying AI, speech-to-text/text-to-speech or telephony platforms; and human call-centre agents (we are not a BPO that staffs your campaigns).
- We are not: a TDRA-licensed telecommunications operator or numbering/SIP-trunk carrier, the vendor or owner of the third-party AI, speech and telephony platforms we deploy, or a BPO that staffs your campaigns with human agents. Our ADMCC approval covers security systems work only — it is not a telecom operator licence.
- We are not affiliated with: Etisalat, du or the TDRA, nor are we the developer of any AI or voice platform — we integrate and deploy that technology for you as an independent systems integrator.
- Numbering, SIP-trunk/PSTN connectivity and telecom licensing sit with a TDRA-licensed operator; lawful call-recording notification/consent and UAE data-protection (PDPL) obligations sit with you as the data controller — we configure the solution to support them, and recommend confirming the requirements with counsel.
- Coverage: we deliver on-site across Abu Dhabi and Al Ain (Dubai: IT AMC and time attendance by on-site visits, gate barriers, ANPR, video intercoms and turnstiles by Emirtech itself, and CCTV, alarm and access control through SIRA-approved partners), and configure and support cloud deployments remotely.
Common questions
FAQs
Do I need a new phone system to add AI agents?
Not always. Where your existing IP-PBX and SIP setup support integration, we build the AI layer on top of it. Where it does not — an old analogue PABX, or a closed system — we recommend and deploy a cloud or modern IP-PBX that the AI, your CRM and your team can all work on.
Cloud PBX or on-premise — which is right?
It depends on your size, sites, existing investment and how you want it managed. Cloud PBX is quick to deploy, easy to scale and location-independent; on-prem suits specific control, integration or connectivity needs. We assess and recommend honestly rather than defaulting to one.
Which PBX brands do you install?
We work across major platforms — 3CX, Yeastar, Grandstream and others — and select based on your scale, features and budget. Our brand pages cover each; the right choice is the one that fits your requirement, not a one-size-fits-all.
Where do the phone numbers and lines come from?
From a TDRA-licensed operator — we connect your PBX to their SIP trunks, PRI or GSM gateways and to your numbers. We are the integrator who designs, installs and configures the system; the numbering and PSTN carriage and licence remain with the operator.
Can it integrate with our CRM and existing extensions?
Yes. We integrate the PBX with your CRM/ERP for screen-pop, click-to-dial and call logging, and carry over your existing extensions and numbering where supported — the same integration the AI layer then builds on.
What is a virtual PBX, and how is it different from an operator's cloud PBX?
A virtual or cloud PBX runs the phone system on a provider's servers instead of a box in your office, with extensions on desk phones, softphones or mobile apps. Some are offered by licensed UAE operators, for example e& CloudTalk, and others by international providers; ask any provider in writing how calls reach the UAE telephone network. Emirtech installs and configures on-premise and cloud PBX platforms and connects them to your numbers and trunks; numbering and carriage stay with the licensed operator.
Related Pages
Related telephony & AI call-center services
AI Call Center Solutions
The full AI call-center and telephony offering.
Learn more: AI Call Center SolutionsPABX & IP-PBX Systems — Abu Dhabi
Emirtech's PABX, IP-PBX and VoIP installation and support.
Learn more: PABX & IP-PBX Systems — Abu DhabiVoIP / IP-PBX Cost Guide
What an IP-PBX or VoIP system costs in Abu Dhabi.
Learn more: VoIP / IP-PBX Cost GuideNeed the phone-system foundation done right?
Book Emirtech — cloud or on-prem IP-PBX, SIP, IVR and CRM integration, AI-ready from day one.
Mon–Sat 8AM–7PM · [email protected] · M44, Mussafah Industrial Area