IT AMC Dubai: On-Site IT Annual Maintenance Contract

How an IT AMC works in Dubai

Emirtech starts with an IT assessment of your environment: the number of named users, laptops and desktops, servers, network devices, Microsoft 365 and security tools, and how your people work. From that, you receive a written, itemised quotation that lists the tasks included, the on-site visit frequency, the support hours, the response terms and the exclusions.

1. Assessment. Emirtech reviews the environment and agrees the scope with you.
2. Written quotation. Included tasks, visit frequency, support hours, response terms and exclusions are itemised so you can compare them line by line.
3. Scheduled on-site visits. An Emirtech engineer attends your Dubai premises on the agreed schedule for preventive maintenance and hands-on work.
4. Remote support in between. Incidents within the agreed scope are handled remotely first, with an on-site visit where the fault needs hands-on work.

For the full list of cost drivers and what to look for in any quote, read the IT AMC pricing and scope guide.

What a Dubai IT AMC covers

• Preventive maintenance of laptops, desktops and servers, including patch cycles.
• Remote incident response within the agreed scope and fair-use terms.
• Basic Microsoft 365 administration: user set-up, mailbox quotas, MFA resets and distribution lists.
• EDR alert review on supported platforms.
• Network device firmware updates (switches, Wi-Fi access points, firewall).
• Monitoring of data backup jobs.

It can be scoped as a computer AMC, a network AMC or a server AMC, or all three together. Hardware replacement parts, software and Microsoft licences, and major projects such as office moves, new server builds or new site rollouts are excluded and quoted separately.

Where in Dubai

Emirtech's on-site visits cover Dubai businesses. These pages describe the IT scope for specific business areas:

• Business Bay and Downtown Dubai: office tenants
• Jumeirah Lake Towers (JLT): SME and corporate offices
• DIFC: financial firms (the page explains the DFSA boundary)
• Dubai Internet City: technology firms
• Dubai Silicon Oasis: technology start-ups
• Dubai Design District (d3): creative studios and brands
• Al Quoz: warehouses and galleries
• Dubai Investments Park: warehouses and light industry
• Jebel Ali Free Zone (JAFZA): free-zone companies

Those pages also state Emirtech's scope in Dubai. Sharjah and the Northern Emirates are not served.

What Emirtech does not do in Dubai

• Security systems. Emirtech does not hold a SIRA licence, so Dubai CCTV, access control and alarm projects are delivered through SIRA-approved partners, with Emirtech coordinating. See how to check a CCTV company's SIRA licence in Dubai.
• 24/7 cover. Support is Monday to Saturday, 8 AM to 7:00 PM. There is no 24/7 helpdesk or security operations centre.
• Compliance certification. Emirtech does not issue regulatory or standards certificates; see the DIFC page for the DFSA boundary.
• Other emirates. Sharjah and the Northern Emirates are not served.

Questions to ask any Dubai IT AMC provider

• Which tasks are included, and which are excluded and quoted separately?
• How often does an engineer visit on site, and who attends?
• What are the support hours, and are the response terms written into the contract?
• Is any travel charge added for site visits?
• Who owns the admin accounts, passwords and documentation, and what happens if you leave?
• Are hardware parts and software licences included or excluded?

These are the same questions answered in the IT AMC guide.