Network and Wi-Fi
Checks and fixes for switches, cabling, access points, firewall rules and the internet link between your sites and the ERP.
See enterprise Wi-Fi.
ERP Support Dubai
ERP Support and AMC in Dubai: The Infrastructure Under Your ERP
Dubai is the UAE's largest ERP market, but a slow or failing ERP is often a network, server, backup or device problem, not the application. Emirtech supports the infrastructure under your ERP at Dubai sites through scheduled and on-call visits from Abu Dhabi, under an annual maintenance contract (AMC), alongside your ERP vendor.
Written Quotation Since 2018 Dubai by site visit
In short: ERP support has two halves. Your ERP vendor or partner supports the application: licences, modules, reports, data and upgrades. Emirtech supports the infrastructure under it at your Dubai sites: network, Wi-Fi, servers, backup, user access and the attendance, POS and barcode devices that send data to it. We work by site visits and remote checks from our base in Mussafah, Abu Dhabi; we have no Dubai office. We do not implement, configure or support the ERP software itself.
Who fixes what when the ERP has a problem
| Symptom | Usually the application (your ERP partner) | Usually the infrastructure (Emirtech) |
|---|---|---|
| ERP is slow for everyone | A heavy report, a slow query or a database setting. | Network congestion, an overloaded or ageing server, or a saturated internet link or VPN. |
| ERP is slow in one branch or room | A user permission or a setup issue for that branch. | Wi-Fi coverage, a faulty switch port or cable, or the branch internet line. |
| A user cannot log in | A disabled user, a licence limit or a password rule in the ERP. | The directory or identity service, a port blocked in the firewall, or an expired certificate. |
| Data missing or wrong after a day | A posting rule, an import or a user entry. | A failed backup or sync job, a full disk, or a server restart that interrupted a job. |
| Attendance, POS or barcode data not reaching the ERP | The integration mapping or the import job inside the ERP. | The device network, a device that lost its connection, or the server that receives the data. |
| The system is down | A failed upgrade or a licence problem. | Power, server or storage failure, or a network outage; restoring from backup. |
What an ERP infrastructure AMC covers
Servers and storage
Health checks, updates and capacity watching for the on-site servers and storage the ERP runs on.
See enterprise storage.
Backup and recovery
Backup jobs checked, restores tested on a schedule and a recovery plan agreed with your ERP partner.
User access and security
Accounts, groups and device access for the people who use the ERP, with patching and firewall rules.
See firewall solutions.
Attendance, POS and barcode devices
The devices that send data into the ERP, kept online and connected to the right network.
See HR and payroll integration and POS systems.
Visits and response
Remote checks and site visits to Dubai from our Abu Dhabi base, on a schedule or on call, as written in the AMC.
See IT AMC in Dubai.
What we cover and what we do not
A site survey comes first; the written AMC follows.
We support
The network, servers, backup, user access and connected devices under your ERP at Dubai sites, by AMC or on call, with in-house engineers.
We do not do
Implement, configure, customise or train on ERP software, or support its modules, data and reports. Your ERP vendor or implementation partner does that.
How we work with your ERP partner
We agree the boundary at the start: who takes the first call, how a problem is handed over and who may change the servers. The ERP partner stays in charge of the application.
Emirtech is an independent systems integrator based in Mussafah, Abu Dhabi. Dubai sites are served by scheduled and on-call visits and remote checks; we have no office in Dubai. We are not an ERP vendor or implementation partner. Brand names belong to their owners.
Have this ready when you call us
- The number of sites and users on the ERP, and where in Dubai each site is.
- Where the ERP runs: an on-site server, a hosted server or the cloud.
- Who your ERP vendor or partner is and who supports the application.
- The problem, how often it happens and what changed before it started.
- How backups are done today and when the last restore was tested.
- Which attendance, POS or barcode devices connect to the ERP.
- Who can give our engineers site access in Dubai, and the working hours.
This page is general information. Scope, response times and visit frequency are set in a written AMC after a site survey; Emirtech does not publish a standard price or response time. Brand names are trademarks of their owners. Last reviewed: 9 November 2026.
Frequently Asked Questions
What is ERP support?
It is the help that keeps an ERP system usable. It has two parts: support for the application (licences, modules, reports, data, upgrades), which your ERP vendor or partner provides, and support for the infrastructure under it (network, servers, backup, user access, devices), which is where Emirtech works.
Does Emirtech support my ERP software?
We support the infrastructure it runs on, not the application. We do not implement, configure, customise or train on ERP software, and we do not support its modules, data or reports. See ERP integration and infrastructure for how the two sides fit together.
What does an ERP AMC cover?
An AMC for the ERP infrastructure covers scheduled checks and fixes for the network and Wi-Fi, servers and storage, backups, user access and the connected attendance, POS and barcode devices. The exact scope, visit frequency and response targets are written into the contract after a survey.
Who should I call when the ERP is slow?
Start with the pattern. If it is slow for one report or one user, call your ERP partner. If it is slow for a whole branch, a whole floor or everyone at once, or only on Wi-Fi, check the network and servers first, which is where we help. When unsure, tell both parties what you see and when it started.
Can you work with my ERP vendor or implementation partner?
Yes. We agree who takes the first call and how a problem is handed over, so you are not passed between suppliers. The ERP partner stays in charge of the application and we look after the layer under it.
Do you support cloud ERP?
For a cloud ERP, the application and its hosting belong to the vendor. We support your side of the connection: the internet line, Wi-Fi, firewall, user access and the devices that connect to it.
Do you support ERP sites in Dubai?
Yes, by scheduled and on-call site visits and remote checks from our base in Mussafah, Abu Dhabi. We have no Dubai office. Visit frequency, travel and response targets are written into the AMC after a survey. See also ERP support and AMC in Abu Dhabi.
How much does an ERP AMC cost in Dubai?
It depends on the number of sites, users, servers and devices and on the visit frequency, so we do not publish a price. We survey the site and send a written, itemised quotation.
How do I start?
Send a WhatsApp message or use the request form with the details listed above. We reply the same working day, survey the site and send a written quotation.
Need the infrastructure under your Dubai ERP looked after?
Tell us where the ERP runs, who supports it and what goes wrong. We reply the same working day, survey and send a written quotation.
Free consultation for your business in Abu Dhabi or Al Ain
Talk to Emirtech's team — based in Mussafah, Abu Dhabi, serving Abu Dhabi and Al Ain.
Mon–Sat 8AM–7PM · [email protected] · Mussafah, Abu Dhabi