Travel Agency & DMC · Abu Dhabi
Emirtech delivers practical IT for Abu Dhabi travel agencies, destination management companies and corporate travel desks: secure Microsoft 365, GDS-ready networking, ADMCC-approved CCTV, IP-PBX for booking calls and customer document privacy controls aligned to UAE PDPL expectations.
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In short: This page covers “Travel Agency & DMC IT”. Emirtech's own engineers carry out the work, as an independent integrator serving Abu Dhabi and Al Ain. A site survey or assessment comes first, then a written itemised quotation.
| Who provides it? | Emirtech Technology, based at M44, Mussafah Industrial Area, Abu Dhabi, in operation since 2018. The work is carried out by Emirtech's own engineers. |
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| Where? | Abu Dhabi and Al Ain, served from Emirtech's Mussafah, Abu Dhabi base; there is no Al Ain office. In Dubai: smart home, PABX and IP-PBX phone systems, IT AMC and time attendance by scheduled on-site visits, gate barriers, ANPR, video intercoms and turnstiles by Emirtech itself; CCTV, alarm and access control through SIRA-approved partners, with Emirtech coordinating. |
| What is covered | Travel Agency & DMC IT. |
| Survey and quotation | Emirtech publishes no price list: it surveys or assesses first and then gives a written, itemised quotation. |
| Credentials | Emirtech is an independent systems integrator. It holds no manufacturer-level credential of its own, and its ADMCC approval covers security systems only, not IT services. |
| Last reviewed | 21 October 2026 |
Emirtech is an IT and security integrator (ADMCC-approved for security systems; Abu Dhabi Monitoring & Control Centre) founded in 2018, based at M44, Mussafah Industrial Area, Abu Dhabi. We support travel agencies, destination management companies (DMCs), tour operators and corporate travel desks across Abu Dhabi and Al Ain with the operational IT that sits underneath your booking workflow. We deliver Microsoft 365 with enforced MFA, conditional access and BitLocker drive encryption on staff laptops so customer passport scans, visa documents and itinerary PDFs are protected at rest and in transit. We build the resilient FortiGate-protected network and stable internet path that your Global Distribution System (Amadeus, Sabre, Galileo/Travelport) and supplier portals depend on — we deliver the network, not the GDS integration itself, which remains your GDS provider's responsibility. We install ADMCC-approved CCTV covering the customer counter, cash desk and back-office document storage, plus biometric or card access control on rooms holding original passports and visa files. We deploy POS for card payment handling, segregated customer Wi-Fi, an IP-PBX with call recording for booking and complaint calls, EDR endpoint protection and third-party Microsoft 365 backup so a ransomware event or accidental deletion does not lose a year of itineraries and customer records. We are honest about scope: we are not IATA-accredited, not a GDS-integration vendor, not DCT-AD licensed, not a PDPL certification body, not ISO 27001 certified and not a 24/7 SOC. We are not affiliated with IATA, Amadeus, Sabre, Galileo, Travelport, DCT-AD, Etihad, Emirates, Booking.com, Expedia or any airline, OTA or hotel brand. To scope your agency, call +971 55 651 7843 or email [email protected].
Travel agency IT capabilities
M365 Business Premium or equivalent with enforced MFA, conditional access and BitLocker on staff laptops. Protects customer passport scans, visa documents, itineraries and supplier correspondence handled daily by counter and operations staff.
FortiGate firewall, dual-WAN failover and stable LAN supporting Amadeus, Sabre and Galileo/Travelport terminals. We deliver the resilient network path; GDS application integration remains with your distribution provider.
ADMCC-compliant cameras at customer counter, cash desk and document storage areas, plus biometric or card access for passport and visa filing rooms. Recording retention configured to ADMCC expectations and your insurance requirements.
Payment-capable POS for card transactions, IP-PBX with call recording for booking and complaint enquiries, and a segregated guest Wi-Fi network kept off your booking and document systems for privacy and PCI hygiene.
Whether you run a single counter on Hamdan Street, a multi-branch agency across Abu Dhabi and Al Ain, or an inbound DMC handling group leisure and MICE itineraries, your IT must protect customer passport data, keep GDS terminals online and give management clear visibility of operations. Call +971 55 651 7843 or request a free Travel Agency IT consultation.
Sub-segments served
Single-counter and multi-branch retail agencies across Abu Dhabi and Al Ain selling outbound leisure, Umrah, family tickets and visa-handling services. We secure counter PCs, customer document storage and supplier portal access.
Inbound DMCs handling group leisure, MICE, cruise shore-excursions and bespoke itineraries. We deliver operations IT, secure email for supplier and overseas wholesaler communications and back-office document protection.
In-house corporate travel teams managing employee bookings, expense documentation and visa logistics. We integrate their workstations into the parent organisation's M365 tenant with appropriate role-based access and audit logging.
Tour operators and hotel-based excursion desks running scheduled departures and transfer services. We deliver booking-PC security, payment-handling POS, customer Wi-Fi and CCTV at high-footfall reception points.
Honest scope helps you commission the right vendor for each part of your travel-agency technology stack:
Emirtech is an independent IT and security integrator (ADMCC-approved for security systems) serving Abu Dhabi and Al Ain travel agencies, DMCs and corporate travel desks with practical, honestly scoped infrastructure.
Common questions
No. GDS application integration, terminal licensing and consultant training remain with your GDS provider (Amadeus, Sabre or Travelport/Galileo). What we deliver is the resilient FortiGate-protected network, dual-WAN failover, stable internet and secure Windows workstations the GDS terminals run on. We coordinate openly with your GDS account team so connectivity issues are resolved without finger-pointing.
We enforce MFA and conditional access on Microsoft 365, encrypt staff laptops with BitLocker, restrict access to customer document folders by role, and deploy EDR endpoint protection. Physical originals are protected by biometric or card access control on the document storage room and ADMCC-approved CCTV. We are not a PDPL certification body, but we help you implement controls consistent with PDPL expectations and document them for audits.
Yes. We design, supply and install ADMCC-approved CCTV systems covering the customer counter, cash desk, back-office document storage and entry/exit points. Recording retention is configured to ADMCC expectations and your insurance requirements. We are ADMCC-approved; we are not SIRA-licensed, so Dubai CCTV, alarm and access control are delivered through SIRA-approved partners, with Emirtech coordinating.
No. IATA accreditation and BSP setup are handled by IATA directly with your accountants. DCT-AD (Department of Culture and Tourism Abu Dhabi) travel-trade licensing is handled by your PRO and DCT-AD. We are not affiliated with IATA or DCT-AD. We deliver the IT and security infrastructure that supports your licensed operation.
We deploy third-party Microsoft 365 backup covering Exchange Online (booking emails and supplier correspondence), OneDrive (staff files), SharePoint (shared document libraries) and Teams. Retention is typically set so a deleted itinerary, customer file or mailbox can be recovered well beyond the standard Microsoft retention window. Recovery is tested before handover.
Call +971 55 651 7843 or request a free Travel Agency IT consultation. Share your branch count, staff headcount, GDS in use (Amadeus, Sabre, Galileo/Travelport), payment-handling needs, document storage layout and current IT. A specialist will respond with a scoped proposal once the survey is done.
Travel Agency & DMC · Abu Dhabi
Free site survey · transparent scope · honest costs · ADMCC-approved for security systems · Mussafah M44 home base since 2018.
Need a free Abu Dhabi site visit? Call +971 55 651 7843 or email [email protected] — we reply the same working day across Abu Dhabi and Al Ain.