ServiceNow ITSM · Honest Scope
A straight statement of what Emirtech can and cannot deliver around ServiceNow ITSM and the wider Now Platform for Abu Dhabi and Al Ain customers. We sit on the identity and integration layer underneath ServiceNow — platform implementation belongs with a ServiceNow Elite, Premier or Specialist Partner.
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In short: This page covers “ServiceNow ITSM — Honest Scope” from the technical side, with honest scope. Emirtech installs and configures systems; it is not an auditor, certification body or legal adviser, so confirm the standard or regulation with the relevant authority, auditor or adviser.
| Who provides it? | Emirtech Technology, based at M44, Mussafah Industrial Area, Abu Dhabi, in operation since 2018. The work is carried out by Emirtech's own engineers. |
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| Where? | Abu Dhabi and Al Ain, served from Emirtech's Mussafah, Abu Dhabi base; there is no Al Ain office. In Dubai: smart home, PABX and IP-PBX phone systems, IT AMC and time attendance by scheduled on-site visits, gate barriers, ANPR, video intercoms and turnstiles by Emirtech itself; CCTV, alarm and access control through SIRA-approved partners, with Emirtech coordinating. |
| What is covered | ServiceNow ITSM — Honest Scope. |
| Survey and quotation | Emirtech publishes no price list: it surveys or assesses first and then gives a written, itemised quotation. |
| Credentials | Emirtech is an independent systems integrator. It holds no manufacturer-level credential of its own, and its ADMCC approval covers security systems only, not IT services. It claims no partner status with the vendors named on this page. Product brands named on this page are trademarks of their owners. |
| Please note | General information, not legal, audit or certification advice. Emirtech is not an auditor, certification body or legal adviser; confirm the standard or regulation with the relevant authority, auditor or adviser. |
| Last reviewed | 21 October 2026 |
Emirtech Technology is an Abu Dhabi systems integrator (ADMCC-approved for security systems) founded in 2018, operating from M44, Mussafah Industrial Area, and reachable on +971 55 651 7843. We work with Abu Dhabi and Al Ain customers whose service desks run on the Now Platform — IT Service Management (Incident, Request, Change, Problem, Knowledge), IT Operations Management (Discovery, Service Mapping, Cloud Management), IT Asset Management (Hardware Asset, Software Asset, Cloud Insights), Security Operations (Vulnerability Response and Security Incident Response), Governance Risk and Compliance, Customer Service Management, HR Service Delivery, App Engine with Workflow Studio, and Now Assist. Our honest scope is the identity and integration layer sitting underneath ServiceNow: single sign-on from Microsoft Entra ID or Okta into the ServiceNow tenant via SAML or OIDC, SCIM user and group provisioning, MID Server installation on hardened Windows or Linux hosts inside the customer network so Discovery, Service Mapping and Integration Hub can reach on-premises systems, network connectivity, firewall rules, certificate management, and adjacent infrastructure such as Active Directory, file servers, and the corporate LAN. We do not design ServiceNow data models, customise tables, build Flow Designer workflows, write Script Includes or Business Rules, deliver ITIL process design, lead Now Platform implementation programmes, or sell ServiceNow subscriptions. Emirtech is not a ServiceNow Elite, Premier or Specialist Partner; we are not a ServiceNow reseller; we are not part of ServiceNow Inc., ServiceNow Middle East, or the global ServiceNow Elite ecosystem (Accenture, Deloitte, EY, KPMG, Wipro, Infosys). Platform implementation, configuration and ITIL advisory are best delivered by an authorised ServiceNow partner who carries the certifications, accelerators and direct platform relationship. Emirtech installs and programmes Control4 working with a third-party authorised dealer and holds no manufacturer-level credential of its own for residential automation — unrelated to ServiceNow. Where a ServiceNow partner is already engaged, we plug in cleanly on identity, MID Server, and infrastructure so their consultants can focus on the platform itself.
Identity and integration layer we deliver under ServiceNow
SAML or OIDC single sign-on from Microsoft Entra ID or Okta into the ServiceNow tenant, with SCIM provisioning, group-driven role mapping, conditional access policies and MFA enforced at the identity provider before users reach ServiceNow.
MID Server installation on hardened Windows or Linux hosts inside the customer network so Discovery, Service Mapping and Integration Hub can reach on-premises Active Directory, databases, hypervisors and network gear without exposing internal systems to the internet.
Active Directory, file servers, DHCP, DNS, certificate services, structured cabling, switching and Wi-Fi that ServiceNow agents, requesters and approvers depend on day to day across the Abu Dhabi or Al Ain office estate.
ADMCC-approved CCTV, access control and structured cabling for the same sites whose IT services are tracked in ServiceNow — useful where a single integrator handles both the physical site and the IT plumbing around the platform.
If you need ITIL process design, table customisation, Flow Designer workflows, scripted integrations, CMDB modelling, SecOps or GRC build-out, or an end-to-end Now Platform programme, the right route is a ServiceNow Elite, Premier or Specialist Partner with the certifications and accelerators to back it. Emirtech can sit alongside that partner on identity, MID Server and infrastructure. To scope an honest split of responsibilities for an Abu Dhabi or Al Ain site, call +971 55 651 7843 or request a free ServiceNow infrastructure consultation.
Honest non-claims around ServiceNow and the Now Platform
Emirtech is not a ServiceNow Elite, Premier or Specialist Partner. We hold no ServiceNow partner tier, no Certified Implementation Specialist credentials at company level, and no direct commercial relationship with ServiceNow Inc. or ServiceNow Middle East.
We do not sell ServiceNow subscriptions, ITSM Pro, ITOM Visibility, SecOps, GRC, CSM, HRSD or Now Assist licences. Subscription commercials sit with ServiceNow or an authorised reseller — we work alongside whichever partner the customer has chosen.
We do not lead Now Platform implementation programmes, design ITIL processes, build Flow Designer workflows, write Script Includes, or own CMDB strategy. Platform delivery belongs with an authorised ServiceNow partner with the certifications to back it.
Abu Dhabi and Al Ain are our priority areas, and in Dubai: smart home, PABX and IP-PBX phone systems, IT AMC and time attendance by scheduled on-site visits, gate barriers, ANPR, video intercoms and turnstiles by Emirtech itself, and CCTV, alarm and access control through SIRA-approved partners, with Emirtech coordinating; we do not mobilise to Sharjah or the Northern Emirates. No Dubai SIRA licence, no ISO 27001 or NESA/ADHICS/PDPL certification at company level, no 24/7 SOC. Where those are mandatory, an accredited specialist is the right route — not Emirtech.
For ServiceNow ITSM and the wider Now Platform in Abu Dhabi, the honest split between Emirtech and an authorised ServiceNow partner looks like this:
If that split fits the way your ServiceNow programme is structured, we are happy to scope the infrastructure and identity slice in detail with you and your appointed ServiceNow partner.
Common questions
No. Emirtech is not a ServiceNow Elite, Premier or Specialist Partner, and not a ServiceNow Certified Implementation Specialist partner at company level. We hold no ServiceNow partner tier and no direct commercial relationship with ServiceNow Inc. or ServiceNow Middle East. We hold no manufacturer credential of our own for residential automation, which is unrelated to ServiceNow. Platform implementation belongs with an authorised ServiceNow partner.
No. We do not sell ServiceNow subscriptions of any kind — ITSM, ITSM Pro, ITOM Visibility, ITAM, SecOps, GRC, CSM, HRSD, App Engine or Now Assist. Subscription commercials sit with ServiceNow or with an authorised ServiceNow reseller in the UAE. We work alongside whichever route the customer has chosen and focus on the identity, MID Server and infrastructure layer underneath the platform.
We deliver SAML or OIDC single sign-on from Microsoft Entra ID or Okta into the ServiceNow tenant, SCIM provisioning and group-driven role mapping, MID Server installation on hardened Windows or Linux hosts inside the customer network, firewall and certificate configuration so Discovery, Service Mapping and Integration Hub can reach on-premises systems, plus the adjacent Active Directory, switching, Wi-Fi and structured cabling that ServiceNow users depend on.
No. Table customisation, Business Rules, Script Includes, UI Policies, Flow Designer and Workflow Studio process design, CMDB modelling, Discovery and Service Mapping pattern work, and ITIL process design are all platform-level activities. They belong with an authorised ServiceNow Elite, Premier or Specialist Partner who carries the certifications. Emirtech sits on the identity and infrastructure layer underneath.
No. Emirtech is not affiliated with ServiceNow Inc., ServiceNow Middle East, or any of the global ServiceNow Elite Partners such as Accenture, Deloitte, EY, KPMG, Wipro or Infosys, nor with authorised ServiceNow resellers in the UAE. We are an independent Abu Dhabi systems integrator focused on identity, integration and infrastructure around platforms our customers have chosen.
Call +971 55 651 7843 or email [email protected], or request a free ServiceNow infrastructure consultation. We will discuss the identity, MID Server and adjacent infrastructure scope for your Abu Dhabi or Al Ain site, agree the split with your appointed ServiceNow partner, and return a written, itemised quotation with no obligation.
ServiceNow ITSM · Honest Scope
Free site survey · transparent scope · honest costs · ADMCC-approved for security systems · Mussafah M44 home base since 2018.
Need a free Abu Dhabi site visit? Call +971 55 651 7843 or email [email protected] — we reply the same working day across Abu Dhabi and Al Ain.