Breaker Tripping Guide
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Power Cut in Abu Dhabi: Who to Call and What to Check
When the lights go out: whether it is the utility or your property, the TAQA Distribution emergency number and outage map, and what you can safely check at your own distribution board first.
Updated
Official numbers Safe checks only Utility or property? Abu Dhabi
In short: This guide covers “Power Cut in Abu Dhabi: Who to Call and What to Check” for businesses in Abu Dhabi and Al Ain. It is written by Emirtech, an independent integrator. For a specific site, a survey or assessment comes first, then a written itemised quotation.
Power Cut in Abu Dhabi: Who to Call and What to Check: key facts
| Published by | Published by Emirtech Technology, an independent integrator in Mussafah, Abu Dhabi, in operation since 2018. |
|---|---|
| Where? | Abu Dhabi and Al Ain, served from Emirtech's Mussafah, Abu Dhabi base; there is no Al Ain office. In Dubai: smart home, PABX and IP-PBX phone systems, IT AMC and time attendance by scheduled on-site visits, gate barriers, ANPR, video intercoms and turnstiles by Emirtech itself; CCTV, alarm and access control through SIRA-approved partners, with Emirtech coordinating. |
| Survey and quotation | Emirtech publishes no price list: it surveys or assesses first and then gives a written, itemised quotation. |
| Credentials | Emirtech is an independent systems integrator. It holds no manufacturer-level credential of its own, and its ADMCC approval covers security systems only, not IT services. |
| Last reviewed | 21 October 2026 |
Who do I call when the power goes out in Abu Dhabi?
For an unplanned outage or a power emergency, call (02) 991, the electricity emergency number listed by TAQA Distribution (formerly ADDC). Its support line is 800 2332, 8:00 to 20:00, Monday to Saturday, and it publishes an interactive outage map.
If only part of your home is dead and your neighbours have power, the fault is usually inside your property: a tripped breaker or RCD, an overloaded circuit or a faulty appliance. Reset the breaker once, and if it trips again straight away leave it off and use a contractor on the distribution company's register. If you see smoke, flame or sparks, leave the area and call civil defence on 997.
Is it the utility, or my property?
Use this table to decide who to call. Check outside first: if neighbours and the street are also dark, it is almost certainly the utility.
| What you see | Likely cause | Who to call |
|---|---|---|
| Whole building and street dark | Utility outage | TAQA Distribution: electricity emergency (02) 991, or check the outage map |
| Only your property dark, neighbours fine | Main breaker or RCD tripped, or a fault on the supply side of your meter | Check the board once; if the main breaker will not stay on or the supply side is dead, call TAQA Distribution |
| Some circuits dead | Tripped breaker or RCD, an overloaded circuit, a faulty appliance | Reset once; if it trips again, use an electrician on the distribution company's register |
| Lights dim or flicker across the property | Loose connection, or a voltage problem | If neighbours see it too, TAQA Distribution; if only you, an electrician |
| Burning smell, smoke or sparks | Fire risk | Switch off if safe, leave, and call civil defence on 997 |
For what to try at the board, see the breaker tripping guide and the RCCB and earth leakage guide.
Will I be told about planned outages?
Yes: TAQA Distribution says it gives at least two days' notice of a planned interruption, by a notice at your building, an SMS or an email. Customers with critical medical needs can register with TAQA Distribution so that the supply is not cut off and backup power is provided. See the planned disruptions page.
When is a power problem my electrician's job?
Anything on your side of the meter: the distribution board, final circuits, sockets, lighting and appliances' supplies. For work on your wiring, ask for a contractor on the distribution company's register. See the Abu Dhabi Electricity Wiring Regulations 2020 guide and the TAQA Distribution approvals guide. Emirtech's own electrical scope and limits are on the electrical services page.
Scope — what this guide is and is not
This guide is informational and the numbers come from TAQA Distribution's own pages.
- This guide covers: who to call, how to check the outage map, planned-outage notice, and safe first checks at your own board.
- We do not: operate the public network, take outage reports, or arrange connections or meters. Those sit with TAQA Distribution.
- We are not affiliated with: TAQA Distribution, ADDC, AADC, the Department of Energy Abu Dhabi or civil defence. Numbers can change; check the official contact page.
- Geographic coverage is Abu Dhabi and Al Ain — electrical installation in Dubai is carried out by DEWA-licensed contractors and Emirtech is not DEWA-licensed, so we do not take electrical work in Dubai, Sharjah or the Northern Emirates.
Common questions
FAQs
What is the emergency number for a power cut in Abu Dhabi?
TAQA Distribution lists (02) 991 for electricity emergencies and (02) 992 for water emergencies. Its support line is 800 2332, 8:00 to 20:00, Monday to Saturday. Check the official contact page in case numbers change.
How do I check a power outage in my area in Abu Dhabi?
TAQA Distribution's outage map shows outages by area, is updated every 15 minutes and shows estimated restoration times, which may be earlier or later than the real restoration.
Is ADDC the same as TAQA Distribution?
ADDC and AADC are now TAQA Distribution, the electricity and water distribution company for Abu Dhabi and Al Ain, which is why older pages and numbers still say ADDC or AADC. See the TAQA Distribution approvals guide.
Why does my villa lose power when the AC starts?
Usually the circuit is overloaded, or a breaker or RCD is reacting to the start-up load or to a fault. Reset it once; if it trips again, stop and have the circuit tested by a registered electrician. See the breaker tripping guide.
Will I get notice of a planned outage?
TAQA Distribution says it gives at least two days' notice of planned interruptions, by a notice at the building, an SMS or an email.
Which areas does this guide cover?
Abu Dhabi and Al Ain, which TAQA Distribution serves. Find us on Google Business Profile.
Related Pages
Related electrical guides
RCCB & Earth Leakage Guide
Why RCCBs trip and what it usually means.
Learn more: RCCB & Earth Leakage GuideTAQA Distribution Approvals
What needs the distribution company's approval.
Learn more: TAQA Distribution ApprovalsWiring Regulations 2020
Abu Dhabi's Electricity Wiring Regulations in plain language.
Learn more: Wiring Regulations 2020Questions about electrical work at your property?
Call Emirtech; we will tell you plainly what is ours to do and what sits with the utility.
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