IT Outsourcing · Honest Scope
Emirtech provides commercial IT services on an engagement basis for Abu Dhabi and Al Ain customers — project-based, AMC, retainer, and embedded engineer engagements under a standard Master Services Agreement. We are transparent about what that means in regulatory and partnership terms.
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In short: This page covers “IT Outsourcing & Staff Augmentation” from the technical side, with honest scope. Emirtech installs and configures systems; it is not an auditor, certification body or legal adviser, so confirm the standard or regulation with the relevant authority, auditor or adviser.
| Who provides it? | Emirtech Technology, based at M44, Mussafah Industrial Area, Abu Dhabi, in operation since 2018. The work is carried out by Emirtech's own engineers. |
|---|---|
| Where? | Abu Dhabi and Al Ain, served from Emirtech's Mussafah, Abu Dhabi base; there is no Al Ain office. In Dubai: smart home, PABX and IP-PBX phone systems, IT AMC and time attendance by scheduled on-site visits, gate barriers, ANPR, video intercoms and turnstiles by Emirtech itself; CCTV, alarm and access control through SIRA-approved partners, with Emirtech coordinating. |
| What is covered | IT Outsourcing & Staff Augmentation. |
| Survey and quotation | Emirtech publishes no price list: it surveys or assesses first and then gives a written, itemised quotation. |
| Credentials | Emirtech is an independent systems integrator. It holds no manufacturer-level credential of its own, and its ADMCC approval covers security systems only, not IT services. |
| Please note | General information, not legal, audit or certification advice. Emirtech is not an auditor, certification body or legal adviser; confirm the standard or regulation with the relevant authority, auditor or adviser. |
| Last reviewed | 21 October 2026 |
Emirtech Technology is an ICT contractor (ADMCC-approved for security systems) founded in 2018, operating from M44, Mussafah Industrial Area, Abu Dhabi, on +971 55 651 7843. We offer four honest engagement models under standard commercial contracts: project-based engagements with a defined scope and deliverables; Annual Maintenance Contracts (AMC) — see our dedicated AMC Pricing page for tiered options; retainer engagements with a fixed pool of engineering hours agreed in the SoW; and embedded engineer engagements where a named engineer is dedicated to your site or works remotely on your account. In every case, engineers remain Emirtech employees — visa sponsorship, residency, end-of-service gratuity, medical insurance, and all UAE labour-law obligations sit with Emirtech, not with you. We must be clear about what we are not: we are not a licensed IT outsourcing firm in the technical regulatory sense, not a body-shop staff augmentation broker, and not a Mohre-licensed temporary staffing or manpower supply agency. We do not sub-let workers, we do not transfer employer-of-record status, and we do not operate Tadbeer-style placements. We are not a tier-1 outsourcing house such as TCS, Infosys, Wipro, Accenture, or Cognizant, and we do not pretend to be. Engagement runs under a written Master Services Agreement (MSA) and per-engagement Statement of Work (SoW) covering scope, deliverables, response targets, escalation, change control, IP, confidentiality, and termination. Emirtech installs and programmes Control4 working with a third-party authorised dealer and holds no manufacturer-level credential of its own; all other vendor stacks are delivered through authorised UAE distribution. We do not hold ISO 27001, NESA, ADHICS, or PDPL certification, and we do not operate a 24/7 SOC. Abu Dhabi and Al Ain are our priority areas, and in Dubai: smart home, PABX and IP-PBX phone systems, IT AMC and time attendance by scheduled on-site visits, gate barriers, ANPR, video intercoms and turnstiles by Emirtech itself, and CCTV, alarm and access control through SIRA-approved partners, with Emirtech coordinating; we do not mobilise to Sharjah or the Northern Emirates. This page exists so prospects can read the small print before, not after, a contract is signed — and decide whether our engagement model fits their procurement and HR governance.
Engagement Models
Defined scope, deliverables, milestones, acceptance criteria, and fixed or T&M commercials under a written Statement of Work. Suited to migrations, deployments, refresh projects, and one-off remediation work with clear start and end dates.
Tiered AMC covering preventive maintenance, break-fix, agreed response terms, and reporting. Pricing, inclusions, and exclusions are listed on the AMC Pricing page so there is no ambiguity on what is and is not covered.
Fixed pool of engineering hours agreed in the SoW, drawn down against tickets, advisory, and small changes. Utilisation reporting and true-up against the SoW.
Named engineer dedicated to your account, on-site at your Abu Dhabi premises, remote, or hybrid. The engineer remains an Emirtech employee — we retain employer responsibilities while you direct day-to-day technical priorities.
From first call to active engagement, expect a written discovery, a costed proposal, an MSA, and a per-engagement SoW with clear deliverables and exit terms. Call +971 55 651 7843 or request a free IT outsourcing scoping consultation.
Governance & Boundaries
Visa, residency, end-of-service gratuity, medical insurance, payroll, and UAE labour-law compliance for our engineers remain Emirtech responsibilities. You do not become employer-of-record under any engagement model on this page.
You direct technical priorities, ticket queues, and day-to-day work within the agreed SoW. Emirtech retains line management, performance review, leave approval, and disciplinary authority over the engineer.
Every engagement runs on a signed MSA and SoW. We do not work on verbal scope, open-ended timesheets, or undocumented embedded placements — both sides need the paper trail for governance and audit.
Our engineer pool is sized for Abu Dhabi and Al Ain customers. We will tell you if a request exceeds our bench, rather than over-commit. No 24/7 SOC, no overnight on-call rota beyond contracted AMC scope.
The honest scope below exists so procurement, HR, and legal teams can review our engagement model against your internal governance before contract. Read it alongside the AMC Pricing page and our virtual CIO advisory.
If our honest engagement model fits your procurement framework, we are happy to scope. If your tender genuinely needs a Mohre-licensed manpower supplier, a tier-1 outsourcing house, or an ISO 27001-certified SOC operator, we will say so on the first call. For day-to-day support, see IT support services in Abu Dhabi and Al Ain.
Common questions
No. Emirtech is an installer for security systems (ADMCC-approved) providing commercial IT services on engagement basis. We are not a licensed IT outsourcing firm in the technical regulatory sense, not a Mohre-licensed temporary staffing agency, not a Tadbeer placement service, and not a body-shop staff augmentation broker. Engagement runs under a standard commercial MSA and SoW.
No. We are not affiliated with TCS, Infosys, Wipro, Accenture, Cognizant, big-four IT outsourcing, or any body-shop firms. We hold no manufacturer credential of our own. All other vendor stacks are delivered through authorised UAE distribution, and we do not claim partner tiers we do not hold.
Emirtech remains the legal employer throughout the engagement. The engineer is on an Emirtech visa, on Emirtech payroll, with Emirtech medical insurance and end-of-service gratuity. You direct day-to-day technical priorities within the SoW, but you do not become employer-of-record and no Mohre manpower-supply transfer takes place.
AMC is preventive maintenance, break-fix, and support under agreed contract terms across a defined estate — see the AMC Pricing page. Retainer is a fixed pool of engineering hours agreed in the SoW drawn down against tickets and small changes. Embedded engineer is a named engineer dedicated to your account on-site, remote, or hybrid. An AMC can be combined with a retainer or embedded engineer.
No. We do not operate a 24/7 Security Operations Centre, and we do not hold ISO 27001, NESA, ADHICS, or PDPL certification. We also do not hold SIRA approval for Dubai. If your tender requires those credentials we will say so on the first call rather than misrepresent our scope.
Call +971 55 651 7843 or visit our Mussafah M44 office in Abu Dhabi for a written discovery. You can also use the quotation form to share your scope, headcount, location, and timelines. We will respond with a model recommendation, a costed proposal, and a draft MSA and SoW.
IT Outsourcing · Honest Scope
Free site survey · transparent scope · honest costs · ADMCC-approved for security systems · Mussafah M44 home base since 2018.
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Need a free Abu Dhabi site visit? Call +971 55 651 7843 or email [email protected] — we reply the same working day across Abu Dhabi and Al Ain.